Refund Policy

You may return any unused product within 30 days of the day you received your order for a full refund of the product price.

To be eligible for a return, the product must be: unused and in its original condition; in its original, unopened packaging, with any seals intact; accompanied by your order number.

For health and hygiene reasons, we cannot accept returns of dietary supplements, cosmetics, skincare or haircare products that have been opened, unsealed or used, unless they are defective or were delivered in error.

Step 1. Email [email protected] with your order number and the product(s) you wish to return. We will confirm your return request by email.

Step 2. Pack the product securely in its original packaging and send it to our return address:

Avalon B.V. – Returns Kleine Esch 669 2841 MK Moordrecht Netherlands

Step 3. Please include your order number inside the parcel or on the shipping label so we can identify your return.

Return shipping costs for change-of-mind returns are paid by you. We recommend using a tracked shipping service, as we cannot be responsible for returns that are lost or damaged in transit before they reach us. Items must be returned within 14 days of your return request being confirmed.

Once we receive your return at our warehouse and confirm it meets the conditions above, we will issue your refund within 24 hours of receiving the package. You will receive an email confirmation when the refund has been processed.

Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear on your statement.

The refund covers the price of the returned product(s), including VAT paid on them. Original shipping costs are refunded when you return your entire order within the 14-day statutory withdrawal period, or when the return is due to our error or a defective product. Return shipping costs for change-of-mind returns are not refunded.

If your product arrives damaged, is defective, or is not the item you ordered, please contact us at [email protected] within 14 days of delivery with your order number and photos of the product and packaging. We will arrange a replacement or a full refund, including shipping costs, at no cost to you. We may ask you to return the item using a prepaid label we provide.

This is in addition to your statutory two-year legal guarantee of conformity as an EU consumer.

As an EU consumer you have a statutory right to withdraw from your purchase within 14 days of receiving the goods without giving any reason. Our 30-day return policy extends this period. The statutory exception for sealed hygiene goods that have been opened after delivery applies. Full details and a model withdrawal form are provided in our Terms & Conditions.

We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

If you wish to cancel an order, contact us at [email protected] as soon as possible. If the order has not yet been dispatched, we will cancel it and refund you in full. If it has already been dispatched, you can return it under this Refund Policy once it arrives.

We cannot accept returns of: opened, unsealed or used products; products damaged through misuse or improper storage after delivery; products returned more than 30 days after delivery; gift cards or promotional items given free of charge.

Avalon B.V. Imperiastraat 8 1930 Zaventem, Belgium Email: [email protected] Phone: +1 (260) 508-2188